EpiGrowth Plays a Pivotal Role in Client’s Hyper-Growth Success |
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EpiGrowth Plays a Pivotal Role in
Client’s Hyper-Growth Success

 

PROJECT CRISIS MANAGEMENT | CUSTOM DEVELOPMENT FOR ISV

The Challenge

Our client had been working with a different Salesforce consulting group to support their product rollout on the AppExchange. The consulting group consistently missed deadlines and struggled with the quality and stability of the custom Salesforce app. Time-consuming bug fixes delayed feature rollouts, resulting in a series of missed opportunities for the client.

 

With continued delays, client leadership became concerned that app development issues would hurt their market position and stifle their growth. At this critical point, they turned to EpiGrowth to stabilize the process for the custom app, looking to our team for a fresh perspective and course-correcting intervention.

CLIENT OVERVIEW

 

A high-tech leader in contract management intelligence, also a Salesforce Independent Software Vendor (ISV), began developing an app to streamline operational processes within Salesforce Sales Cloud.

 

The app’s purpose was to enable customers’ Sales, Legal and Operations teams to scale faster and reduce costs.

Our Solution

EpiGrowth was hired to assess the existing group’s development processes, code quality, and delivery issues on product roadmap commitments.

 

Our team, comprised of one architect, two developers and a team lead, swiftly identified architectural gaps and resolved them.

 

The client chose to trust EpiGrowth with their product vision, and ultimately discontinued their partnership with the previous consulting group.

EpiGrowth’s role then expanded to fill the client’s internal technical resource gap. They needed specialists who understood the technical capabilities of their app to strategize in real-time with their customers.

 

Our team lead was brought into discussions with each of their 35+ customers, successfully guiding them through their own Salesforce integrations and workflows. This effort strengthened the client’s relationships and credibility with their customer portfolio.

Our Results

By leveraging EpiGrowth’s consultants, our client reduced time to resolution for customer issues and accelerated deal closures. We empowered their team to focus on core business strategies, while our team delivered the product infrastructure to support them.

 

Our interventions secured the client’s competitive edge and positioned them for rapid growth. In 2023, the client achieved a 2,238% revenue increase over three years, earning a top 200 spot on the prestigious Inc. 5000 list.

 

On the list again in 2024, with 809% revenue increase over three years, they solidified their place as an industry leader.

 

Today, our client is in the process of being acquired by a Fortune 500 company.
4

EpiGrowth teammates

19
Product version releases
809
% Revenue growth in 3 years

  • Overcome challenges and surpass growth targets.

    Our partnership allowed the client to overcome key operational challenges and meet ambitious product development milestones.

  • Scale efficiently and stay competitive.

    By reducing development timelines, optimizing product quality, and iterating faster to meet customer needs, we empowered our client to scale more efficiently and maintain a competitive edge.

  • Achieve your goals.

    Looking for a consulting partner that can deliver results while managing costs? EpiGrowth is ready to help.
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