Designing Salesforce Communities that Work
David,
Delivery Director
David,
Experience Designer
Building a Salesforce Community without wireframes and mockups is like constructing a house without blueprints. You might have a vision, but without a structured plan, misalignment, costly revisions, and usability issues are inevitable.
At EpiGrowth, we deliver wireframes and mockups to ensure clarity, alignment, and efficiency before diving into development. Tools like Figma or Balsamiq help us visualize the structure, flow, and user experience early on—long before any configuration begins or even before a single line of CSS code is written.
Wireframe First
Wireframes focus on solving core problems like navigation, accessibility, and functionality. They’re also a great way to communicate design decisions to stakeholders, ensuring everyone, from clients to developers, is aligned on the vision. Wireframes are a reference for project documentation, making it easier to stay on track and avoid costly changes later in development.
Then Mockups
Creating mockups is the next step in EpiGrowth’s Customer and Partner Community design process. Layering full-color branding and visual elements helps visualize the creative strategy. This allows the project team to test the community’s usability with end users without getting distracted by technical details. The final product is functional and engaging.
Benefits of the EpiGrowth process
Wireframes and mockups allow the project team to:
- Uncover potential design issues early in the project.
- Ensure every design decision serves a purpose.
- Build a Salesforce Community that’s a perfect fit for the project goals.
EpiGrowth delivers value through thoughtful, user-centered design. Our iterative Salesforce Community design process is especially valuable for seeing the big picture for any Customer or Partner Community. Our clients can better visualize how integrating features such as Knowledge articles, Slack collaboration, or case management would look and feel in their enhanced Salesforce Community. We believe design is about solving problems and creating a solution that works for all end users.
Build with Confidence, Deliver with Impact
The EpiGrowth team believes great Salesforce Communities don’t happen by accident—they’re designed with intention. Wireframes and mockups are more than design tools; they’re the foundation of a user-friendly, goal-oriented, scalable community.
By prioritizing user experience at the start of the project, we help businesses avoid costly missteps, better align stakeholders, and create communities that drive engagement and value. Whether launching a new Salesforce Community or refining an existing one, a thoughtful, iterative design process is the key to long-term success.
Ready to build a Salesforce Community that delivers real impact? Let’s design it right—together!