EpiGrowth increases sales productivity and efficiency by designing and implementing a CRM that aligns with your business.  We often partner with new sales teams to launch their GTM strategy or optimize a troubled sales process.  Our expert CPQ team is on deck for the challenging pricing and quoting projects.

Customer and partner communities enhance user experience and engagement by providing direct access to gated resources and functionality for your target audience groups.  EpiGrowth’s skilled design team can implement your specific brand guidelines, ensuring consistency that fosters strong relationships and effective collaboration. 

Contract Lifecycle Management (CLM) is the end-to-end process that manages legal contracts.  Usually involving a 3rd party tool, these systems manage requesting a contract, legal reviews and approvals, document generation and e-signatures. EpiGrowth customizes CLM solutions to improve compliance, reduce risks, and boost efficiency throughout the contract lifecycle.

EpiGrowth builds comprehensive reporting and dashboards that enable effective analysis and enhance strategic planning for your business teams.  The data can be from a single system or we can connect multiple systems to see aggregated, harmonized data for deeper insights.  Don’t miss an opportunity to uncover whitespace and selling opportunities with your existing customer base.

Our goal is to create a unified robust platform for optimal performance and efficiency of data movement and integrity.  EpiGrowth designs and implements solutions to integrate your data from multiple platforms or data sources by leveraging direct API calls and ETL tools when possible.

Whether you’re a new business, a Series A/B startup needing to scale rapidly, or a mature company looking to innovate, EpiGrowth can evaluate your current systems, processes, and overall vision.  We provide a roadmap for your digital transformation journey broken out into phases along with a level of effort to implement for each.

EpiGrowth customizes solutions to upgrade your ticket management workflow, consolidating cross-platform inquiries from email, web, and social.  We also leverage automation to increase first contact resolution and case deflection, so your customer support team can focus on harder tickets and creating a better customer experience.  Seeing sales data and customer support data in one system creates the start of your 360 view of the customer.

We guide the implementation of your marketing initiatives including targeted campaigns, lead qualify and scoring, personalizing customer engagement, and driving reporting insights.  EpiGrowth’s certified Marketing Automation team works with a variety of automation platforms that can be integrated with your CRM to track the full journey from prospect to repeat customer.  

Whether it is millions of records or hundreds of records, we pay close attention to all details in migration projects.  EpiGrowth’s data migration team helps smoothly transfer data from legacy systems (or spreadsheets) to the new platform, safeguarding your historical records and integrating them with the new CRM.  A data cleansing strategy is also available.

Organizations can reap the benefits of new technology faster with proper, well-organized training sessions including train-the-trainers and end-user training from a certified CRM consultant.  EpiGrowth collaborates with your Champions to develop training programs to increase user adoption of new systems and/or processes. 

EpiGrowth’s experienced developer team leads the build of your Salesforce AppExchange App, ensuring seamless connectivity between your proprietary platform and your customer’s Salesforce instance.  We manage the new App release roll-out to ensure smooth deployments and seamless updates for your customer base.